Frequently Asked Questions

1. What types of lenses do you offer?

We offer a variety of lenses including single vision, bifocal, progressive, and specialized lenses like blue light filtering, anti-glare, and photochromic (transition) lenses.

2. How do I know which lens prescription is right for me?

Your lens prescription is determined by an eye care professional after an eye exam. If you’re unsure, bring your current prescription to us and we can help you choose the right lenses.

3. Do you offer lens coatings?

Yes, we offer several lens coatings including anti-scratch, anti-reflective, UV protection, and blue light filters.

4. Can I use my insurance for purchases?

We accept many major vision insurance plans. Please check with us or your insurance provider to confirm coverage.

5. How do I measure my pupillary distance (PD)?

Pupillary distance is the measurement between your pupils and is essential for accurate lens fitting. You can measure it using a ruler and a mirror or have it measured professionally at our store.

6. Do you offer custom or prescription sunglasses?

Yes, we provide custom prescription sunglasses with various lens options, including polarized lenses for enhanced glare reduction.

7. Can I return or exchange my glasses if they don’t fit?

Yes, we have a return and exchange policy in place. Glasses can be returned or exchanged within a specific period if they don’t fit properly or if you’re unsatisfied with your purchase.

8. What brands of frames do you carry?

We carry a wide range of frames from leading brands such as Ray-Ban, Oakley, Gucci, and more, as well as affordable options.

9. How do I care for my lenses and frames?

Clean your lenses with a microfiber cloth and lens cleaner. Avoid using household cleaners or paper products that can scratch the lenses. Store your glasses in a protective case when not in use.

10. Can I get new lenses for my existing frames?

Yes, we can fit new lenses into your existing frames, provided they are in good condition and suitable for the new lenses.

11. What is the difference between polarized and non-polarized sunglasses?

Polarized sunglasses reduce glare from reflective surfaces, making them ideal for driving and outdoor activities. Non-polarized sunglasses only reduce light intensity.

12. How often should I get my eyes checked?

It is recommended to have an eye exam every one to two years, depending on your age, risk factors, and whether you currently wear glasses or contacts.

13. Do you offer children’s eyewear?

Yes, we have a selection of durable and stylish frames for children, including flexible frames designed for active kids.

14. What is the turnaround time for prescription glasses?

The typical turnaround time is 5-7 business days, depending on the complexity of the prescription and the type of lenses ordered.

15. How do I know if my sunglasses provide UV protection?

All our sunglasses come with 100% UV protection, which is clearly marked on the product. If in doubt, ask our staff for assistance.

16. Do you offer virtual try-on services?

Yes, we offer a virtual try-on service on our website, allowing you to see how different frames look on your face from the comfort of your home.

17. Can I order glasses online?

Yes, you can order glasses online. Simply select your frames, enter your prescription, and choose your lenses. We also offer shipping to your location.

18. What is your warranty on glasses and lenses?

We offer a one-year warranty against manufacturing defects on both frames and lenses. This does not cover accidental damage or wear and tear.

19. How do I choose the right frame size?

Frame size is determined by your face shape and the dimensions of the frames. Our staff can assist you in finding the right fit, or you can refer to the size guide on our website.

20. Can I purchase contact lenses from you?

Yes, we offer a wide range of contact lenses including daily, weekly, and monthly disposables, as well as specialty lenses like toric and colored contacts.

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